FAQs

The BHI Conservancy is an independent, nonprofit, 501 (c)(3) organization. We are able to continue our work through the generosity and commitment of our many members, volunteers and supporters. Your support is necessary to help fulfill our mission of barrier island conservation, education and preservation. Purchases through this online store help underwrite the work of the BHI Conservancy.

Thank you for your support!

Q: I don't see the item I was looking for online. Do you carry more items in your store?
A: Absolutely! We have hundreds of unique items available in the Turtle Central Gift Shop. We will be adding new items to our website, but if you do not see what you are looking for, give us a call at 910-457-0917 to see if the item you are interested in is available, and you can order right over the phone.
Q: I saw an item online a few days ago and now it is gone. What happened?
A: Our website only shows items that we have in stock ready for shipment. When an item is temporarily out of stock, it is automatically removed from our website. As soon as it is back in stock it will show up again, so check back often!
Q: Where is Turtle Central Gift Shop located?
A: We are located on Bald Head Island at 700 Federal Road. If you are on the island, take Federal Road towards the Eastern end of the island. Turtle Central Gift Shop is on the campus of the Bald Head Island Conservancy next to the foundation of the old Cape Fear Light.
Q: Can I order over the phone?
A: If you prefer to order via the telephone, please give us a call at 910-457-0917 and we will be happy to take your order. We will be able to assist you faster if you have the item numbers for the items you wish to order. Item numbers are located just below the 'Add To Cart' buttons on each individual product page.
Q: I have a question or comment about my order. How can I contact you?
A: Please give us a call at 910-457-0917 or email us at /frequently-asked-questions/.  You may also reach us by mail at:
Bald Head Island Conservancy, P.O. Box 3109, Bald Head Island, NC, 28461
Q: Do I get my membership discount when I order online?
A: Members of the Bald Head Island Conservancy save 10% in Turtle Central Gift Shop. Currently this promotion is not operational on our online store. If it becomes available we will inform all our members by sending you a coupon number to use for your purchases.


Online Order Return Policy:

If you need to return a purchased item please email /frequently-asked-questions/ or call 910-457-0917.  We will gladly exchange your item or offer a refund or store credit if needed.  Refunds will be credited in the same form as they were paid if an item is returned in perfect/unused/unworn condition up to 30 days after the purchase date.  No refunds, exchanges or credits will be allowed after 30 days from purchase date.  No refunds, exchanges or credits will be allowed on discounted items.


Shipping Disclaimer:

All online orders received by 1:00 pm EST, Monday – Friday will be processed within 24 hours. Shipping options will give an estimated delivery date , however,  Bald Head Island is accessible only via boat. Our shipments are subject to possible delays in the barge schedule. If a specific delivery time is needed please call 910-457-0917 or email /frequently-asked-questions/  for assistance.